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"I found Barb to be very focused, but she added humor to her explanations. This made her discussion more real to life rather than textbook material. Being able to apply these topics to real life makes them easier to understand." "The conflict program is a hard one to work with because most are trying to avoid it. Barb made it easy to get involved." "Barb was great and made everyone comfortable to ask and answer questions." "Barb is an extremely good communicator. She is very personable and brought a lot of energy to her discussion."
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Barb Mauntler’s signature training program is a 3-day interactive workshop for new supervisors or experienced supervisors who want to refresh their skills or add to their toolkit. Each session incorporates assessment instruments, videos, role plays and case studies. Modules over the 3 days include:
Supervisor as Situational Leader
- Demonstrate how a leader’s beliefs determine his/her behavior & style
- Determine how to match your style to the situation & employee
Legal Aspects of Supervision
- Understand key laws that impact supervision
- Identify resources for finding laws and key policies
Understanding Yourself & Others
- Identify 4 general behavioral styles
- Determine participant’s preferred style & how to adapt to others
- Learn how to utilize strengths from the various styles to generate results
Managing Diversity
- Understand cultural, generational & gender differences in the workplace
- Determine the best way to communicate with each of these differences
Conflict Management
- Identify conflict resolution styles & causes of conflict
- Demonstrate & practice techniques for facilitating conflict resolution
Managing Change
- Understand why people resist change & the stages they move through
- Explain & apply strategies for managing each stage of the change process
Performance Management
- Describe the ABC’s of performance management
- Determine when & how to use SMART goals & standards
- Show causes of poor performance & potential solutions
- Deliver effective feedback & conduct a coaching session
- Prepare for and deliver the annual performance appraisal
Leading Effective Teams & Meetings
- Describe the stages of team development and appropriate techniques for each stage
- Plan for meetings & promote stimulating, healthy and productive discussions
- Utilize various decision-making techniques
Companies can contract for the 3-day workshop or any of the modules or combination of modules. Each topic can be presented in 2 1/2 or 4 hour time frames. The 4-hour options include additional skill building exercises.
419.343.8338 • barb@barbmauntler.com • 3547 Beechway Blvd., Toledo, OH 43614